Effective Date: 06-08-2025
At Spark Jewels, we strive to provide you with premium-quality jewelry and an excellent shopping experience. If you are not satisfied with your purchase, please review our Refund and Cancellation Policy below.
1. Order Cancellation
Orders can be canceled within 24 hours of purchase by contacting our support team.
After 24 hours, cancellations are not guaranteed as the order may already be processed or shipped.
To cancel an order, please email us at sales@sparkjewels.in or call +91 8081082022 with your order details.
2. Return and Exchange
Returns are accepted only if the product is:
Damaged during delivery
Defective
Different from what you ordered
The product must be returned in its original condition and packaging, unused and with all tags intact.
Returns should be initiated within 7 days of delivery.
3. Refund Process
Once the returned product is received and inspected, your refund will be processed within 7-10 business days.
Refunds will be issued to the original payment method.
Shipping charges are non-refundable.
4. Non-Returnable Items
Custom-made or personalized jewelry
Items purchased on sale or under special offers
Items without original tags and packaging
5. Shipping for Returns
Customers are responsible for shipping charges for returning items, unless the product is defective or incorrect.
6. Contact Us
For cancellations, returns, or refund-related queries, contact us at:
📞 +91 8081082022
📧 sales@sparkjewels.in